Exchange Policy

7 Days Exchange & Refund Policy – DastaneLibas

Exchange Policy:

  • Unstitched products must be returned within 7 days. Returns after 7 days will not be accepted.

  • Stitched items: Any complaints (e.g., defects or issues) must be reported on the same day of receiving the parcel. Later complaints will not be entertained.

  • If you’ve received a defective product, it must be returned within 7 days. After that period, returns will not be accepted.

  • Length/size complaints are not valid if the product details are already mentioned on the product page. All measurements are clearly listed.

  • Change of mind is not acceptable.

  • Sizes are clearly mentioned on the product page; kindly check before placing an order. We will not be held responsible for any size-related issues.

  • Refunds will be processed within 7–10 working days after the product has been received and inspected.

  • All returned items will be thoroughly inspected. Products must be returned in new condition, with tags and original packaging intact.

Eligible for Exchange Only If:

  • There is a manufacturing defect.

  • A wrong item was shipped.

  • A genuine size error occurred (as per listed sizes).

  • Sale items are not eligible for exchange.

  • Products must be unworn, unused, in saleable condition, and accompanied by the original receipt.

  • All exchanges are subject to stock availability.

  • If the replacement product costs more, the difference must be paid by the customer.

Important Notes:

  • Slight color variations may occur due to lighting or screen display settings and are not valid reasons for return or exchange.

  • Any extra fabric, patches, or accessories used in product shoots will only be provided if mentioned in the product description.

  • Exchanges will not be accepted for missing accessories unless stated on the product page.

Refund Policy:

  • Refunds are only applicable in the following cases:

    • Defective products.

    • Out-of-stock items.

  • Refunds will be issued to the original payment method within approximately two weeks of processing.

  • Depending on your bank, it may take up to two billing cycles to reflect in your account.

  • Shipping and handling charges are non-refundable.

Order Cancellation:

  • DastaneLibas reserves the right to cancel orders in case of:

    • Stock unavailability.

    • Payment failure.

    • Pricing or technical errors.

  • Orders placed via credit card or online payment must pass a fraud check. If flagged, the order will be automatically canceled.

  • Cash on Delivery (COD) orders may also be canceled in case of address or delivery verification issues.

Complaint Window for Faulty Items:

  • Complaints regarding defective or incorrect items must be made within 1–8 hours of parcel delivery.

  • DastaneLibas monitors return activity and reserves the right to limit returns or exchanges in case of abuse or suspicious behavior.

Need Help?
Contact our Customer Service Team at +44 7366 369776 within 7 days of receiving your parcel.