Returns & Exchange Policy

At Dastan-e-Libas, your satisfaction matters to us. We check every order carefully before dispatch, but if something is not right with your purchase, this policy explains exactly how we will make it right. Please read it before placing your order, and contact us first in every case — most issues are resolved quickly on WhatsApp.

Exchange Policy (Wrong Size or Colour)

  • You can request an exchange of size or colour within 14 days of receiving your order.
  • The item must be unused, unwashed, unworn for anything other than trying it on, and returned in its original condition with all tags and packaging intact.
  • Exchanges are subject to the availability of the size or colour you need. If that size or colour is not available, we will offer you an alternative item or a refund, as you prefer.
  • To request an exchange, simply message us on WhatsApp at +44 7366 369776 with your order number and the size or colour you would like instead. Our team will confirm your exchange and guide you through the next step.

Incorrect, Damaged or Faulty Items

  • If you receive an incorrect item, or an item that is damaged or faulty, please inform us within 7 days of receiving your order.
  • Please send us a clear photo or short video of the issue on WhatsApp at +44 7366 369776 along with your order number, so we can verify it quickly.
  • For incorrect, damaged or faulty items, you may choose either a replacement or a full refund. In these cases, the return of the item will be arranged or covered by us — you will not pay anything extra.

Returns & Refunds

  • Refunds are available for incorrect, damaged or faulty items, and in the situations described in this policy.
  • Once your returned item reaches us and passes our quality check, your refund will be processed within 10 working days.
  • For orders paid online by card, the refund is made to your original payment method. For Cash on Delivery orders, our team will agree the refund method with you on WhatsApp.
  • Please note that an item returned in a used, washed or damaged condition (other than the fault reported to us) may not be accepted for return or exchange.

Sale Items

Sale items are non-refundable and non-exchangeable, except where the item sent to you was incorrect, damaged or faulty — in those cases the sections above apply in full.

Items That Cannot Be Returned or Exchanged

  • Items that have been used, washed or altered in any way.
  • Items returned without their original tags and packaging.
  • Items returned after the time limits given in this policy (14 days for exchange, 7 days for reporting an incorrect, damaged or faulty item).

How to Return an Item — Step by Step

  1. Message us on WhatsApp at +44 7366 369776 with your order number and the reason for your return or exchange. Please do not send anything back before speaking to our team.
  2. Our team will confirm your request and share the return address and instructions with you.
  3. Pack the item securely in its original packaging, with all tags attached, and write or include your order number inside the parcel.
  4. Send the parcel back as instructed. For change-of-size or change-of-colour exchanges, the return courier cost is paid by the customer; for incorrect, damaged or faulty items, we cover it.
  5. Once your parcel reaches us and passes inspection, we will dispatch your exchange or process your refund within the time given above, and we will confirm it to you on WhatsApp.

Contact Us

WhatsApp: +44 7366 369776 (Monday to Saturday, 10am – 8pm UAE time)
Email: Dastanelibas9@gmail.com

Dastan-e-Libas