Delivery Policy

Thank you for shopping with Dastan-e-Libas. We deliver to our customers all over the United Arab Emirates, and every order is packed with care so that it reaches you in perfect condition.

Where We Deliver

We deliver to all Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. At this time we deliver within the UAE only.

Delivery Charges

Delivery is completely FREE for all orders within the UAE. There are no hidden charges — the price you see at checkout is the final price you pay. If you are paying by Cash on Delivery, you simply pay the same order total to the courier when your parcel arrives.

Processing & Dispatch

  • Orders are processed and dispatched within 24 hours of being placed, on working days (Monday to Saturday).
  • Orders placed on a Sunday or a public holiday are dispatched on the next working day.
  • As soon as your order is dispatched, you will receive your tracking details so you can follow your parcel.

Delivery Time

  • Your order will reach you within 5–7 working days from the date of order.
  • Delivery timings depend on your location within the UAE. Most orders arrive within this estimated window; in rare cases, courier delays can add a day or two, and we appreciate your patience if that happens.
  • The delivery dates shown on our product pages are estimates and are updated automatically every day.

Receiving Your Order

  • Please make sure that your delivery address, Emirates, and mobile number are complete and correct at checkout. An incorrect or incomplete address is the most common cause of delivery delays.
  • Please keep your phone available on the delivery day — our courier partner may call you to confirm your location or delivery timing.
  • If you are not available at the time of delivery, the courier will contact you to arrange a suitable time.

Changing or Cancelling an Order

If you need to change your size, colour or address, or you wish to cancel your order, please contact us as soon as possible on WhatsApp at +44 7366 369776. If your order has not yet been dispatched, we will update or cancel it for you free of charge. Once an order has been dispatched, it can no longer be changed or cancelled, but our Returns & Exchange Policy will apply once you receive it.

Questions About Your Delivery

For any question about your order or delivery, message us on WhatsApp at +44 7366 369776 (fastest reply) or email us at Dastanelibas9@gmail.com. Please mention your order number so we can help you quickly.

Dastan-e-Libas
WhatsApp: +44 7366 369776
Email: Dastanelibas9@gmail.com