Delivery Policy

Delivery & Shipping Policy – DastaneLibas

What is the delivery time?
Local order delivery can take between 3–5 working days, and international delivery can take between 3–7 working days depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to the availability of stock and payment authorizations. In certain cases, we might request payment verification or source confirmation to process the order.
During SALE periods, delivery time can be up to 15 working days.

Does the price of the order include shipping charges?
For international orders, shipping charges are mentioned separately at checkout. The final amount charged will include shipping charges.

Who will bear the VAT and custom duties for international shipments?
All custom and VAT charges will be borne by the customer for all international orders, where applicable. Cross-border deliveries are subject to inspection by customs authorities.

How do I check the delivery status?
Once dispatched, you will receive a Tracking ID via SMS from the courier company. You can track your order by entering the tracking ID on the courier’s official website.

What manner of shipping is used?
DastaneLibas uses PostEx for local orders and DHL for international shipments.

How many times will the courier agent attempt to deliver my order?
Our delivery agents make two attempts to deliver the parcel. Please ensure the provided address, country, and area code are accurate. After two failed attempts, the item(s) will be returned to DastaneLibas.

Can I get the shipping/billing address of an order changed after it has been processed?
You may only change the address before the order is dispatched. Please contact DastaneLibas Customer Care at +44 7366 369776 to check the order status.

What if the item I ordered goes out of stock?
If an item becomes unavailable, we will ship the rest of your order. Once the out-of-stock item becomes available again, it will be shipped separately.
Shipping costs are non-refundable and are based on item weight and delivery location. Delivery dates may vary due to external factors.