Privacy Policy

At Dastan-e-Libas, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or buy from our store at dastanelibas.com, how we use it, and the choices you have. By using our store, you agree to the practices described in this policy.

Information We Collect

Information You Give Us

  • Your name, delivery address, phone number and email address, which you provide when you place an order or contact us.
  • Details of your orders, exchanges and returns, including the items you buy and your size and colour choices.
  • Any information you share with us in messages on WhatsApp or email, for example questions about sizes or an order.

Payment Information

When you pay by card, your payment is processed securely by our payment providers. We never see, receive or store your complete card number or card security code. When you choose Cash on Delivery, we only keep the order details needed to deliver your parcel and collect payment at your door.

Information Collected Automatically

When you visit our store, some information is collected automatically, including your device and browser type, IP address, and the pages you view and how long you spend on them. This helps us understand how customers use our store so we can improve it. Like most websites, we use cookies for this — see the Cookies section below.

How We Use Your Information

We use your personal information only for the following purposes:

  • To process, pack and deliver your orders, and to arrange exchanges and refunds.
  • To contact you about your order — confirmations, delivery updates, and replies to your questions.
  • To provide customer support on WhatsApp and email.
  • To improve our store, our products and our service, based on how customers shop with us.
  • To send you offers and news only if you have subscribed or agreed to receive them. You can opt out at any time.
  • To prevent fraud and to meet our legal and accounting obligations.

Sharing Your Information

We do not sell your personal information to anyone. We share it only where it is needed to run our store:

  • Shopify — our store is hosted and powered by Shopify, which processes your order information on our behalf.
  • Courier partners — your name, address and phone number are shared with the courier so your parcel can be delivered to you.
  • Payment providers — so your card payment can be processed securely.
  • Legal requirements — if we are required by law, or to protect our rights, we may have to disclose information to the relevant authorities.

Because our store and service providers operate online, your information may be processed on servers located outside the UAE. Where that happens, it is protected as described in this policy.

Cookies

Cookies are small files stored on your device when you visit our store. We use them to remember your cart and preferences, to keep our store working properly, and to understand how our store is used so we can improve it. You can disable cookies in your browser settings at any time; please note that some parts of the store, such as the shopping cart, may not work properly without them.

How Long We Keep Your Information

We keep your personal information only for as long as it is needed — to complete your orders, handle exchanges and refunds, and meet our legal and accounting requirements. When information is no longer needed for these purposes, it is deleted or anonymised. You may also ask us to delete your personal information at any time — see Your Rights below.

Your Rights

You have the right to:

  • Ask what personal information we hold about you, and receive a copy of it.
  • Ask us to correct any information that is wrong or incomplete.
  • Ask us to delete your personal information, where the law allows it.
  • Withdraw your consent to marketing messages at any time — every marketing email includes an unsubscribe option, and you can also message us on WhatsApp.

To use any of these rights, contact us at Dastanelibas9@gmail.com or on WhatsApp at +44 7366 369776. We will respond within a reasonable time.

Children's Privacy

Our store is intended for adult customers. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time, for example when our practices or the law change. The updated version will be posted on this page, and the "Last updated" date below will be changed. Please check this page occasionally to stay informed.

Contact Us

For any question about this Privacy Policy or your personal information, please contact us:

Dastan-e-Libas
WhatsApp: +44 7366 369776
Email: Dastanelibas9@gmail.com

Last updated: 10 November 2026